Job in "Standard Chartered Bank" Bangladesh

Standard Chartered Bank

Post(1): Senior Training Manager

Job Description / Responsibility

• Standard Chartered is a leading international bank operating in some of the most dynamic markets in the world, in Asia, Africa and Middle East. Our successful and sustainable business is built on doing tangible, long-term good for our people, our customers and the communities we serve.
• The bank is currently seeking a Senior Training Manager, for the Consumer Banking Academy based in Dhaka. This will be a permanent role with the Bank.
• Job Description: To deliver best in class training to the RMs, BMs and sales & service staff in an effective manner that ensures we have a well trained frontline force in Distribution. The job holder will also be responsible for an assigned business vertical for liaising with key stakeholders in the assigned business.
• Key Roles & Responsibilities:
• Training Delivery
• Training Logistics Planning
• Enhancing Training Effectiveness
• Stakeholder Management

Educational Requirements - Post-graduate degree

Experience Requirements - Minimum 6 year(s)
       Additional Job Requirements

• At least 6 years of relevant work experience in a middle to large size organization
• Excellent communication & presentation skills
• Strong planning and organizing skills.
• Ability to engage and motivate

Job Location - Dhaka

Post(2): Manager - Work Force Management

Job Description / Responsibility

• Standard Chartered is a leading international bank operating in some of the most dynamic markets in the world, in Asia, Africa and Middle East. Our successful and sustainable business is built on doing tangible, long-term good for our people, our customers and the communities we serve.
• The bank is currently seeking a Manager - Work Force Management for the Contact centre based in Dhaka. This will be a permanent role with the Bank.
• Job Description:
• Organize and manage workload through accurate forecasts, staffing calculations, schedules, real-time monitoring and management reports.
• Preparing & recruiting agent pool for Contact Center.
• Looking after HR issues and arranging motivational programs for Contact Center agents.
• Key Roles & Responsibilities:
• Ensures effective and efficient utilization of resources for meeting service level and response time objectives across all contact channels
• Responsible for completing project-level activities & tasks and ensuring business requirements are identified and implemented.
• Analyses call volume, call trends and call arrival patterns and report on any exceptional deviations.
• Development of ad-hoc workload forecasts for all operational areas in the Division to assist in developing staffing plans for projects as well as ongoing development of long term capacity plans to provide accurate workload predictions for annual budgeting and planning.
• Analysis of data and preparing of reports.

Educational Requirements - Graduate, preferably in Business

Experience Requirements - 3 to 4 year(s)

Additional Job Requirements

• Minimum 3/4 years of experience in this field.
• Excellent communication skill both in Engliish and Bangla.
• Strong leadership capacity including strong communications, negotiations, and interpersonal skills,

Job Location - Dhaka

Apply Instruction
To apply visit www.standardchartered.com/careers and search for the Job number 291743. Closing date for application is 01 August, 2011.